Refused Orders
Refused shipments will be credited less a 10% restocking fee, freight and handling charges. A new order is required for reshipment and charges will include freight and handling charge.
Returns
A Return Merchandise Authorization Number (RMA#) must be obtained from customerservice@iemory.com or call 501-588-2291. The RMA number is to be marked on the outside of the shipping box for product returns. This RMA number is valid for 30 days.
You must ensure that merchandise is returned to receive proper credit.
Freight on merchandise being returned to supplier is to be prepaid.
Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise at suppliers warehouse.
Non-defective merchandise is ONLY RETURNABLE IF UNOPENED and will be credited at original invoice price less freight and handling charges and restocking fees of: 10% for orders 1 to 45 days, 20% for orders 46-90 days from invoice date.
Merchandise must be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 90 days of invoice/ship date.
Replacement product must be ordered again as a new order with a new order number.
Credit will be issued within 14 business days of receipt of merchandise at supplier warehouse.
All returns must reference a Purchase Order Number or a Supplier Number for each line item listed.
Carrier Loss, Damage/Pilferage
Claims for lost shipment, or damage/pilferage must be reported to iEmory Customer Service within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to iEmory Customer Service when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved. Carriers may require on-site inspection before the product can be returned
Mis-shipments, mis-billings, and shortages
Shortages, mis-shipments and mis-billings must be reported to iEmory Customer Service within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
Mis-shipments are credited in full upon notification. Any incorrect product shipments will be temporarily invoiced for inventory purposes until the item is returned and credited. This credit will offset the invoice amount. Contact iEmory Customer Service to return the incorrect product.
Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
If orders are duplicated or excess merchandise is shipped, you must contact iEmory Customer Service and request an RMA#. You will be contacted and the second order should be refused or the excess merchandise returned, before credit will be given.
If it is proven that iEmory Store has made the error, a Returns Authorization Tag will be sent to return the product freight free. When the merchandise is returned, full credit will be given.
Contact customerservice@iemory.com
